Privacy Policy

1. Introduction

Submatic is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the app includes:

Personal Data

Personally identifiable information, such as your name and email address, that you voluntarily give to us when you contact us through our support form. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the app.

Video Content

We process the videos you upload to our app for the purpose of generating captions and subtitles. We do not store your videos on our servers longer than necessary to provide the service. Your videos are processed securely and are automatically deleted after processing is complete.

Usage Data

Information our servers automatically collect when you access the app, such as your device type, operating system, and usage patterns. This helps us improve the app and provide better service.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the app to:

• Generate captions and subtitles for your videos
• Respond to your support inquiries and customer service requests
• Improve our application and develop new features
• Monitor and analyze usage and trends to improve your experience
• Notify you of updates to the application
• Prevent fraudulent transactions and protect against criminal activity

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including video processing, data analysis, email delivery, and customer service. These third parties are required to protect your information and use it only for the purposes we specify.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. Videos you upload are automatically deleted after processing. Support inquiries and related personal data are retained for a reasonable period to provide customer service.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to object to processing of your personal information
• The right to data portability

To exercise these rights, please contact us through our support page.

8. Children's Privacy

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us through our support page.